Return & Refund Policy
Effective Date: September 18, 2025
At XPEERS INC, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return or exchange in accordance with the terms below.
This Return & Refund Policy applies to purchases made through https://xpeers.shop/.
Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot legally be limited or excluded under applicable law.
1. Return Window
We accept eligible returns within 30 days of the date your order is delivered.
To be eligible for a return, you must contact us within 30 days of delivery.
After the 30-day return period has expired, we may not be able to accept the return unless required by applicable law.
2. Return Eligibility
To qualify for a return, the product should generally:
- Be unused or gently inspected only.
- Be in its original condition.
- Be clean and free from stains, odors, pet hair, or other signs of use.
- Not have been washed, altered, cut, repaired, or modified.
- Include the original packaging where reasonably possible.
- Include any original tags, accessories, or documentation supplied with the product.
For rugs, carpets, blankets, and other textile products, we strongly recommend inspecting the item before removing tags, washing it, or putting it into regular use.
Products that have been used, washed, stained, damaged, altered, or otherwise made unsuitable for resale may not qualify for a return, except where the issue involves a defect, damage during shipping, or another circumstance protected by applicable law.
3. Items That May Not Be Returned
Certain products may be excluded from return eligibility, including:
- Final-sale items clearly identified as non-returnable at the time of purchase.
- Customized or personalized products.
- Products specifically made or modified according to customer specifications.
- Products that have been washed or substantially used.
- Products damaged after delivery due to misuse or improper care.
- Products returned without required authorization.
- Gift cards or other non-returnable items, where applicable.
These exclusions do not apply where prohibited by applicable law or where a product is defective, damaged, or otherwise subject to a legally protected remedy.
4. How to Request a Return
Before sending any product back, please contact us first.
Send your return request to:
Email: connect@xpeers.shop
Please include:
- Your full name
- Order number
- Email address used for the purchase
- Product name
- Reason for the return
- Photos of the product when appropriate
Please do not send products to an address obtained from an old package, payment receipt, or third-party source without first contacting us.
We will provide return instructions when your request has been reviewed and approved.
5. Return Shipping
Unless otherwise required by applicable law:
Customer-Preference Returns
If you are returning an item because you changed your mind, ordered the wrong size, selected the wrong product, or otherwise no longer want the product, the customer may be responsible for the return shipping cost.
Defective, Damaged, or Incorrect Items
If you receive a product that is:
- Damaged during delivery
- Defective
- Significantly different from the product ordered
- Incorrectly shipped
please contact us as soon as possible.
Where the issue is confirmed to be our responsibility, XPEERS INC may provide an appropriate remedy, which may include a replacement, exchange, refund, or return shipping assistance, depending on the circumstances.
6. Damaged Items
Please inspect your package and product when it arrives.
If the product appears damaged, please contact us promptly at:
Please provide photographs showing:
- The outer shipping package
- Shipping labels
- The damaged product
- Any visible damage to the packaging
This information can help us investigate the issue with the shipping carrier and determine the appropriate resolution.
7. Incorrect Items
If you receive an item that is different from what you ordered, please contact us before returning it.
Please provide your order number and photographs of the item received.
After reviewing the information, we may provide instructions for returning the incorrect product and arrange an appropriate replacement or refund where applicable.
8. Exchanges
If you would like to exchange an eligible product for another product or variation, please contact us at:
Exchange availability may depend on product availability.
If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.
In some circumstances, the original item may need to be returned before a replacement can be shipped.
9. Refunds
Once your returned product has been received and inspected, we will determine whether the return meets the requirements of this policy.
If your return is approved, the applicable refund will generally be issued to the original payment method.
Depending on your payment provider, it may take additional time for the refund to appear on your account.
The time required for a refund to appear may vary depending on the payment method, bank, credit card issuer, or payment processor.
10. Partial Refunds
In certain circumstances, a partial refund may be offered where permitted by applicable law.
Examples may include:
- Minor damage that does not require a complete return.
- Missing non-essential packaging.
- Other circumstances agreed upon between XPEERS INC and the customer.
We will communicate the applicable refund amount before processing the resolution whenever reasonably possible.
11. Refunds for Defective or Incorrect Products
If a product is defective, materially damaged, or incorrectly shipped, XPEERS INC will work with the customer to provide an appropriate remedy.
Depending on the circumstances, the resolution may include:
- Replacement
- Exchange
- Full or partial refund
- Return shipping assistance
- Another remedy required or permitted by applicable law
Nothing in this policy limits any warranty or consumer remedy that cannot legally be excluded.
12. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.
Once an order has entered processing or has been shipped, cancellation may no longer be possible. In that case, the order may need to be handled under our standard return procedure.
13. Return Inspection
Returned products may be inspected after receipt.
We may decline a discretionary return if the product does not meet the eligibility requirements described in this policy.
However, this does not affect rights or remedies that apply to defective, damaged, incorrectly supplied, or otherwise legally protected products.
14. Lost or Damaged Return Packages
Customers are responsible for properly packaging returned products unless XPEERS INC has provided specific return instructions or a prepaid return label.
We recommend using a trackable shipping service and keeping proof of shipment.
XPEERS INC cannot be responsible for a return package that is lost or damaged while being shipped back to us when the customer arranged the return shipment, except where applicable law provides otherwise.
15. International Returns
Customers returning products from outside the United States may be responsible for applicable return shipping costs, customs procedures, duties, taxes, or other charges unless otherwise required by applicable law or agreed upon by XPEERS INC.
International returns may take longer to process due to customs and transportation procedures.
16. Sale and Promotional Items
Products purchased during sales or promotional events may be subject to the same return policy unless the product page or promotion clearly states different return conditions.
If a product is designated as final sale, this will be communicated where applicable.
Final-sale exclusions do not override mandatory consumer rights or remedies under applicable law.
17. Store Credit
In certain circumstances, XPEERS INC may offer store credit as an alternative resolution.
Store credit will be issued only when agreed upon with the customer or where permitted by applicable law.
If a refund is legally required, store credit will not be used to improperly replace that refund.
18. Consumer Rights
This Return & Refund Policy is intended to provide clear information about our return procedures.
Nothing in this policy is intended to waive, restrict, or exclude rights that consumers may have under applicable federal, state, or local laws.
California consumer guidance notes that retailers should clearly disclose return and refund policies, and certain California rules apply to retailers with limited or no-refund policies.
Where applicable law provides a greater right or remedy than this policy, the applicable law will control.
19. Policy Changes
XPEERS INC may update this Return & Refund Policy from time to time.
When changes are made, the updated policy will be posted on this page and the Effective Date will be updated accordingly.
We recommend reviewing this policy before making a purchase.
20. Contact Us
If you have any questions regarding returns, exchanges, refunds, damaged products, or your order, please contact us.
XPEERS INC
Website: https://xpeers.shop/
Address:
1700 S Amphlett Blvd Ste 205
San Mateo, CA 94402
United States
Phone: +1 907-416-3002
Email: connect@xpeers.shop
Our customer service team will make reasonable efforts to respond to return and refund inquiries in a timely manner.